Episode 023

Operations Leadership from Assistant to COO with Christy Belt Grossman

54 min

Show Notes

Christy Belt Grossman

Christy Belt Grossman is the go-to expert for real estate operations.

She started in mortgage ops before joining a 2-agent team as an assistant. Together, they grew to the #5 Keller Williams team and one of the first teams to produce $1B in sales.
Today, Christy is the Owner of Ops Boss Coaching and shares tips for owners and operators alike on building a business by building a partnership.

You’ll also learn when and how to hire or promote an Ops Boss from Assistant to Director of Operations to Chief Operating Officer.

Watch or listen to this conversation with Christy to learn:

- The definition and value of life-giving leadership
- Her growth from assistant to COO in a pioneering real estate team 25+ years ago including a hard lesson along the way
- The nuance in operations roles and a team leader’s need to match their goals with these roles
- Empowering your ops person to be a multiplier rather than just a subtractor
- The Assistant as a job (not a career) that’s paid for their time
- The Director of Operations as a goal setter who’s paid on results
- The Chief Operating Officer as a business leader who’s producing results, driving growth, and co-creating and co-casting the vision
- The 3x Rule for optimizing your operations investment
- The process to determine proper compensation for operations team members
- A general rule of thumb to guide operations hiring
- How to identify the Assistant who’s prepared to become a Director of Operations
- How to set goals and drive progress between team leader and ops leader … together
- What solo agents and team leaders get by investing in operations
At the end, learn about a rock band as a melting pot, a +20-year-old, patriotic VW Beetle, and Picasso’s mastermind sessions.

Watch this episode with Ops Boss Christy Belt Grossman:

Listen to this episode with Ops Boss Christy Belt Grossman:


Connect with Christy and Ops Boss on Instagram:
- https://www.instagram.com/christybeltgrossman/
- https://www.instagram.com/opsbosscoaching/
Learn more about Ops Boss Coaching:
- https://OpsBossCoaching.com
Learn more about Real Estate Team OS:
- https://www.realestateteamos.com
‍- https://linktr.ee/realestateteamos
Follow Real Estate Team OS:
- https://www.instagram.com/realestateteamos/
‍- https://www.tiktok.com/@realestateteamos

‍

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